Shipping Policy
Effective Date: July 13, 2026
At Markayzee Sports Photography ("Markayzee," "we," "us," or "our"), we work to provide a smooth and reliable delivery experience for all photography products.
This Shipping Policy explains how physical products are processed, delivered, and handled after purchase.
1. Digital Products
Digital images and galleries are delivered electronically and are not shipped.
Customers will receive access through the email address provided during purchase or registration.
Delivery timing for digital galleries varies depending on the type of photography service:
- Action photography galleries are typically delivered within the timeframe communicated for the event.
- Photo day and team galleries are typically delivered after image processing and preparation are complete.
Delivery timelines may vary during peak sports seasons, large tournaments, or high-volume events.
2. Physical Product Delivery
Physical products, including prints and specialty items, are custom-produced using customer-selected images.
Most physical orders are delivered through the associated organization, team, or event coordinator for distribution.
When organization delivery is used:
- Customers are responsible for obtaining their order from the designated delivery location.
- Markayzee will communicate delivery details when available.
- Delivery timelines may vary based on production schedules and event volume.
3. Direct Shipping
When direct shipping is available and selected during checkout:
- Shipping charges will be calculated and displayed at checkout.
- Orders will be shipped to the address provided during purchase.
- Customers are responsible for ensuring shipping information is accurate.
Markayzee Sports Photography is not responsible for delays caused by:
- Shipping carriers
- Incorrect addresses
- Weather
- Holidays
- Carrier interruptions
- Events outside our control
4. Production & Processing Times
Physical products are custom-made after an order is submitted.
Typical processing timelines vary based on:
- Product type
- Print production schedules
- Seasonal demand
- Event size
Estimated processing times are not guaranteed delivery dates.
During busy sports seasons, tournaments, and school photo periods, production times may be longer.
5. Damaged or Incorrect Orders
We take care to ensure products are properly produced and delivered.
Please contact us within 7 days of delivery, if your order arrives:
- Damaged
- Defective
- Incorrect
- Different from what was ordered
Please include:
- Customer name
- Order information
- Description of the issue
- Photos of damaged products when applicable
We will review the issue and determine an appropriate resolution, which may include replacement of the affected product.
6. Lost or Undeliverable Shipments
Once an order has been shipped, Markayzee Sports Photography is not responsible for packages lost, delayed, or misdirected by the shipping carrier.
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.
7. Changes to This Policy
We may update this Shipping Policy periodically to reflect changes to our products, fulfillment process, or business operations.
The most current version will always be available on our website with the updated effective date.
8. Contact Us
If you have questions regarding shipping or order delivery, please contact:
Email: info@markayzee.com
Website: www.markayzeesports.com